Category Archives: Tablets

What is Right and What is Wrong with the Asus EEE Pad Transformer Tablet (2012)

asus eee pad transformer tablet

Tablets nowadays are quite the rage especially among the techie and young urban professionals. However, not everybody can afford to own one.  Thus, Asus introduced the EEE Pad Transformer tablet to cater to this market.  Some people might think that this item has got it all wrong but in reality there are also things that are quite right with this product in terms of features and price.

What is Right

Depending on the hard drive memory, Asus EEE Pad Transformer can be acquired anywhere between $399.00 to $499.00.  Computer fans might be in for a shock after hearing about some of the features offered by this product.  Since it was first introduced last year, this item is one of the best and popular pick among Honeycomb Android devices in the market and its latest model works with the Ice Cream Sandwich as well. In addition, it’s size is really comparable with popular tablets like that of Samsung.  Another exciting feature of this product is its IPS display.  It uses the same technology approach used in iPad 2, thus; it offers better and wide viewing angle, color, and texture.

What is Wrong

What is wrong with the product is that there are only two colors available and one of which is susceptible to fingerprints visibility.  While the new version may have included new connecting ports, attaching these connections tend to make this product quite heavier.  Also, the mobile dock of the new version is not compatible with the previous Asus EEE Pad Transformer.  The Micro SD capacity is quite low and does not augur well with those who enjoy heavy audio and video files.

Well, you just cannot have it all.  Even the most sophisticated tablets do have some flaws.  What is important is that you can have an affordable tablet loaded with features that are comparable with other popular brands with the Asus EEE Pad Transformer tablet.

How Apps Are Changing Our Customer Service Experience

how apps are changing our customer service experience

We’re rapidly approaching a time (and may have already reached it) where people are more likely to use the Internet by way of a smartphone or tablet app than through an Internet browser. That means that all facets of online business, including retail, customer interface and customer service will eventually be available through a mobile version of the store.

Apps have already changed the way we shop; now, they are beginning to change the way that we pursue and are given customer service and assistance.

While there aren’t many companies who provide customer service apps, the ones that do are only a microcosm of a growing trend among businesses that have customer service being delivered in the following ways:

  • Quickly, with immediate access to resources and assistance
  • Less focused on calling and more focused on live online help or easily searchable FAQ pages
  • A central location for engaging with customer service and finding information

Since so many people are moving away from Internet browsers and depending more and more on their smart phones for accessing the web, it makes sense that companies would be seeking for a way to incorporate their customer service into the world of smartphone and tablet apps.

While it’s true that you can always call customer service via your smartphone, it’s not the most typical way to get things done anymore.

The challenge for the business app world is whether or not an app can take you through that process more quickly and with less stress.

Is an app actually better?

On a basic level, customer service apps are centralizing the support and customer service elements that were previously stretched between web pages and telephone calls.

The question is now whether or not setting things up that way is less stressful and time-consuming than the other options that are still in place for many companies. A lot of brands have an app for their store or business, but are hesitant to release an app that is specifically for the purpose of providing customer support.

Typically, when a customer needs support, the added time of having to search for and download another app isn’t an attractive option simply because you’ve now added two other steps to getting a desirable solution.

When presented with that scenario, someone who’s having a problem that they want dealt within a timely matter is still more likely to call instead of go through the trouble of finding an app.

The Future of Customer Service Apps

That’s not to say that apps aren’t going to play a role in the future of customer service; however, it is more likely that they’ll be consolidated into the company’s main app, or their most popular one that would have likely been downloaded already.

As previously mentioned, this will further contribute to the trend of consolidated customer service that mobile applications have already started to create.

We’ve got some ground to cover before any kind of significant percentage of customer service is delivered by way of a mobile or tablet app, but there has definitely been some shifts in the way consumers interact with websites and web-based companies.

Whether or not those apps prove to be more convenient than a computer and a phone number will determine their success.

How iPad Changed the Market

iPad

The first release of iPad took place on April, 3, 2010; more than three years ago. It became an immediate and huge success. And what is more, it actually created a new niche at the market which is now called tablet computers. After the iPad’s release, other manufacturers followed the example and began creating their own tablets running on other mobile operating systems including Android. But to be honest, hardly any of them managed to get close to the device created by Cupertino developers. iPad became a revolutionary device and it changed the notion of a mobile computer. So what changes has this device brought?

Apple sold 121 million iPads

Not only did iPad become a new product by Apple, it also brought considerable sums of money to the company. Apple managed to sell more than 120 million devices since its release which brought the company sales around $70 billion. These are huge figures, aren’t they? And the company isn’t going to stop. With the release of the iPad Mini (which opened doors to the 7-inch tablets market), the company may sell around 18 million devices during this quarter.

iPad is a ready sale in the sphere of consumer electronics

The chart above shows how fast the sales of the iPad grew. It sells much better than iPod and iPhone; and you won’t say that these devices are unpopular with customers. The rivals can only dream about such achievements. So iPad can now be considered the best-selling device in the consumer electronics segment.

iPad reduced netbooks’ market share  

When presenting iPad, Steve Jobs asked the audience which class of devices is situated between smartphones and notebooks. At that time it was logical to say that this class is netbooks; compact computers for Internet surfing and other pretty simple tasks. But at the same time, he mentioned that netbooks are just laptops with not very good hardware and moderate display. As an alternative, Jobs offered to switch to tablets. And it worked. In 2011, the netbooks selling rates were three times as high as tablets selling rates. This year, they are equal. And I don’t think that the role of iPad can be underestimated in this situation.

iPad is more profitable than Windows

Experts have made an interesting conclusion: since the first financial quarter of 2011, the iPad sales bring more profit than Microsoft Windows which is installed on more than 90% of desktop computers.

Amazon and Google released their own tablets

Many companies followed the trend and released their own tablets; for example, Amazon and Google. Their devices created a good competition at the market which is always a positive moment for users.

Microsoft presented Surface and adapted Windows for tablets

Better late than never; Microsoft entered the battlefield with its own device called Surface. Apart from that, the company modified Windows 8 so that the interface of a new version of the operating system is fully compatible with tablets.

Sphere of use of iPad is enormous

Due to its functionality and compactness, iPad can be used in various spheres of everyday and business life. iPads are used in education, business, medicine, retail trade. And that’s not the full list.

To cut a long story short, I can say that iPad is a really revolutionary device. It set new standards for mobile devices. And I think that it’s not the maximum of its use.